Terms & Conditions

Tickets are refundable if the event is postponed due to force majeure in accordance with the terms and conditions below. Tickets are sold by Earth Beat Community Limited (Earth Beat). Tickets is subject to the following terms and conditions:

  • 1st Early Bird Tickets purchased between September 1st and November 4th 2020 will be refundable in the event of a postponement to 2022 due to force majeure. Registration is required for a refund. If the event is postponed to a date in 2021, Earth Beat shall not be required to issue a refund.
  • If the event is postponed to 2022 due to force majeure, ticket holders of subsequent tiers (sold after November 4th 2020) will be given the option to:
    • 1. Register and receive a refund based on remaining funds not allocated to pre-production. The exact amount of the refund will be determined at the time of postponement. The refund may or may not be of the same value as your ticket purchase.
    • 2. Hold on to their tickets which will will remain valid until used at a future Earth Beat Festival.
  • Earth Beat reserves the right to postpone an event, in which case Earth Beat shall not be required to issue a refund provided that the event is postponed to a date within thirteen months of the date of the original event. As stated above, if the event is postponed to 2022, an option for a partial refund will be offered to ticket holders.
  • In all cases where a refund is offered, registration is required in order to receive a refund. Ticket holders are expected to stay abreast of festival communication on Facebook and EB Newsletter. If the registration date is missed, Earth Beat shall not be required to issue a refund.
  • For people who cannot make the event, tickets can be sold in accordance with our ticket selling process. See our faq for this process.
  • Tickets cannot be exchanged or refunded after purchase, except in accordance with these terms and conditions and the applicable laws in the jurisdiction of purchase. If a refund is required by law, liability is limited to the ticket value only.
  • Tickets will not be eligible for a refund if the festival is forced to stop after starting for any reason and is not completed.
  • There will be cameras and video recorders (film, digital or otherwise), audiotape recorders at Earth Beat. By attending this event you agree to appear in any future promotion carried out by Earth Beat Community Ltd.
  • Earth Beat reserves the right to refuse admission with reasonable cause.
  • Earth Beat reserves the right to refuse admission if valid identification for concession tickets is not provided.
  • Earth Beat reserves the right to refuse admission where tickets are lost or damaged, or tickets are not purchased through Earth Beat or other authorised points of sale.
  • Earth Beat reserves the right to withdraw, replace or substitute artists, or amend the programme, and prices.
  • Your personal information is held by Earth Beat, Earth Beat and/or the Venue whose event you are booking tickets to. It will not be sold or passed on to any other party. If you’ve opted to receive email updates from Earth Beat and have provided an email address, you will be sent regular Earth Beat email newsletters. You can opt out of these at any time. Click here to view our full privacy policy.
  • By attending this event you agree to our Alcohol Guidelines and Principles. Click here to read our Alcohol Guidelines and Principles.
  • Earth Beat reserves the right to add to or amend these terms as required. Amendments will take effect when posted on the Earth Beat website. If you purchase a ticket after any amendments to these Terms, you agree to be bound by the updated version of these terms.